Frequently Asked Questions (FAQs)
Planning your cruise from Southampton? Whether you’re a first-time cruiser or a seasoned traveller, having the right information ahead of time can make your journey smoother. Below you’ll find answers to the most commonly asked questions about Southampton Port, covering everything from cruise terminals and check-in times to parking, luggage, and facilities.
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Southampton is the UK's main cruise departure hub and is served by many of the world’s best-known cruise operators.
Cruise lines sailing from Southampton include:- P&O Cruises
- Cunard
- Princess Cruises
- MSC Cruises
- Royal Caribbean International
- Norwegian Cruise Line (NCL)
- Fred. Olsen Cruise Lines
- Celebrity Cruises
- AIDA Cruises
Each cruise line uses a specific terminal depending on the ship and itinerary, so always check your travel documents or contact your cruise provider to confirm your departure location.
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It’s important to arrive at the time stated on your cruise boarding pass or travel itinerary. Cruise lines assign staggered arrival times to manage passenger flow, reduce waiting times, and streamline the check-in process.
Arriving too early might mean waiting outside the terminal or being asked to return closer to your slot. As a general rule, aim to arrive no more than 15–30 minutes before your allocated check-in time.
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There are five main cruise terminals in Southampton, each operated by Associated British Ports (ABP):
- Mayflower Cruise Terminal
- Ocean Cruise Terminal
- City Cruise Terminal
- Queen Elizabeth II Terminal (QEII)
- Horizon Cruise Terminal
Each terminal is equipped with facilities for check-in, security, and passenger assistance. Your cruise ticket or email confirmation will indicate which terminal you should report to.
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Yes, there are several secure parking options near all terminals. Official port parking is available through:
- ABParking
- CPS (Cruise Parking Services)
Another trusted off-site provider includes Triangle Car Park which offer park & ride or valet services. It is strongly advised to pre-book your parking in advance to secure a space and receive the best rates.
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Several hotels in Southampton offer parking packages for cruise passengers, allowing guests to leave their car at the hotel for the duration of their cruise. Here are some of the main options:
- Ibis Southampton Centre
- Novotel Southampton
- Leonardo Grand Harbour Hotel
- Harbour Hotel Southampton
- Elizabeth House Hotel
- Holiday Inn Express Southampton M27, Jct.7
- Hilton Southampton – Utilita Bowl
These hotels typically include parking for the duration of your cruise and may offer additional services such as breakfast and leisure facilities. It is encouraged to check with the hotel in advance for parking availability as pre-booking is strongly recommended.
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Yes, each terminal at Southampton Port has a designated drop-off and pick-up zone close to the entrance.
These zones are ideal for passengers arriving by taxi or being dropped off by family or friends. They allow short stays only, so if you’re planning to accompany someone for a longer time or wait for disembarkation, consider short-stay parking nearby. -
There is no official left luggage facility within the cruise terminals. However, some nearby hotels offer luggage storage for a fee or as part of a day-use room. Independent storage services such as Stasher or Bounce may also be available in central Southampton. For more information, click here.
If you’re arriving early or departing late, it’s worth checking whether your cruise line offers early baggage check-in or whether your hotel can hold your bags.
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Yes. All cruise terminals are designed with accessibility in mind. They offer:
- Step-free access
- Accessible toilets
- Designated seating
- Hearing loops
- Drop-off zones close to the entrance
If you require assistance, we recommend contacting your cruise operator at least 48 hours in advance to arrange any mobility support or boarding aid. Most cruise lines are happy to accommodate requests for wheelchair users, mobility scooters, or those with additional needs.
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Southampton Central Station is located approximately 1.5 to 2 miles from most cruise terminals.
Taxi journeys typically take 5–10 minutes, depending on traffic. Alternatively, local buses or pre-booked private transfers are also available.What facilities are available at the terminals?
Southampton’s cruise terminals include the following facilities:- Waiting lounges with seating
- Accessible toilets
- Security screening
- Check-in counters and baggage drop
- Porter services
- Taxi ranks outside most terminals
- Limited Wi-Fi access (varies by terminal)
While there are no cafés or large shops inside most terminals, you’ll find food and drink outlets, convenience stores, and hotels nearby in the city centre, Old Town, or in the maritime quarter.
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Some terminals offer limited free Wi-Fi in the waiting areas, though speeds may vary. Cruise ships typically provide Wi-Fi onboard (either included or for a fee), so most passengers connect once they’ve boarded. If you need reliable access prior to departure, we recommend using mobile data or visiting a café or hotel nearby that offers guest Wi-Fi.
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Terminal assignments can occasionally change at short notice due to operational needs. If this happens, your cruise line will contact you via email, SMS or app notification. It’s important to check your booking confirmation 24–48 hours before departure and follow any updated instructions.
Terminal information can also be found on the ABP Southampton’s live cruise schedule, which shows up-to-date ship movements and terminal allocations.
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Yes, there are many hotels within a 10–15 minute walk or drive of the cruise terminals.
Popular choices for cruise travellers include:- Leonardo Royal Hotel Southampton Grand Harbour
- Moxy Southampton
- Novotel and ibis Budget (near Westquay)
- The Star Hotel
- Ennio’s Boutique Hotel
- The Grapes
- The White Star Tavern
Many offer cruise packages, including parking, breakfast, and transfers to the terminal. Booking early is recommended, especially in peak cruise season.
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Absolutely. Southampton is a vibrant waterfront city full of history, shopping, culture and green spaces.
If you have a few hours before boarding or after disembarking, you can:
- Visit the SeaCity Museum
- Walk along the historic Old Town Walls
- Shop and dine at Westquay
- Relax at Mayflower Park or Hoglands Park
- Explore with a walking trail or tour
Baggage permitting, many attractions are within walking distance or a short taxi ride from the port. If needed, book a hotel for a day stay to freshen up and store luggage.
Still have questions?
If your query isn’t answered here, we recommend contacting your cruise operator directly or visiting the official ABP Southampton website for terminal information and ship schedules.
